Improving Security. Managing Risk.  Delivering Value.

Approach

Clients First is Northeast Security's operating philosophy that embeds service quality and customer satisfaction into each element of our business strategy, organizational structure, training and operational execution to bring quality and customer service to industry leading levels.

Approach

Clients First is Northeast Security's operating philosophy that embeds service quality and customer satisfaction into each element of our business strategy, organizational structure, training and operational execution to bring quality and customer service to industry leading levels.

For example, we supplement our Operations team's rigorous quality standards and regular performance audits with a dedicated Quality Assurance and Customer Care team consisting of Security Auditors and Client Managers who serve as the "voice of the customer". The result is a higher level of client service and attentiveness with an advanced ability to quickly identify and respond to changes in client needs.

In our 45th year of setting the standard for full service solutions that help organizations improve security, manage risk and deliver value, Northeast Security follows these simple, but powerful principles:

  1. Establish true partnerships with our clients at all levels to fully understand their needs and expectations to deliver maximum ROI.
  2. Select, train, grow and motivate the best talent.
  3. Invest in our people, processes and technology to provide exceptional client-specific service, customer care and quality assurance.
  4. Establish comprehensive safety and security plans that incorporate the roles of security officers, client and tenant stakeholders, security technology and law enforcement agencies to ensure the most effective high value solutions.
  5. Maintain an active ownership and executive management presence with the clients, industries and communities we serve.

We understand that each client has unique needs driven by industry, location, and operational structure. Our security experts assess the total physical security needs, advise on best security practices, and collaborate with client stakeholders to create client-specific solutions that incorporate the right mix of contract security, intelligence and technology services.

As a privately held, American owner-operated business, Northeast Security's leadership team invests in the clients and communities we serve through frequent on-site client visits and participation in local charitable and business organizations.