Improving Security. Managing Risk.  Delivering Value.

Approach

Clients First is Northeast Security's operating philosophy that embeds service quality and customer satisfaction into each element of our business strategy, organizational structure, training and operational execution to bring quality and customer service to industry leading levels.

Training

Northeast Security's training program is a learning and development framework that starts with a solid foundation of pre-assignment security, life safety, concierge and customer service skills delivered in a scenario-based training method via lecture, practical exercise and role-play. Additional industry-specific training is then provided prior to assignment.

Upon assignment, new hires complete a comprehensive on the job curriculum that includes client-specific history, organizational structure, building operations, security philosophy, responsibilities, duties and procedures.

Abundant advanced training opportunities are available to employees via lecture and e-learning modules. A sampling includes:

  • Ritz-Carlton® Customer Service Program™
  • Emergency Response Planning
  • Predictive Profiling
  • Management of Aggressive Behavior
  • Bomb Search Techniques
  • Vehicle inspection and search
  • Security Control Center Operations
  • Package Search
  • Web-based Distributed Access Control Systems
  • CPR/AED/First Aid
  • Blood-borne Pathogens
  • H1N1 Preparedness
  • Chemical Safety
  • Accident Investigation
  • Fire & Life Safety
  • Electrical Safety
  • Workplace Violence
  • Sexual Harassment  Awareness